Return policy
Need to return or exchange an item? Here is everything you need to know.
RETURN SHIPPING ADDRESS
Nuff Respekt
ul. Warszawska 3/1
42-202 Czestochowa, Poland
REQUIRED FOR THE COURIER:
Phone: +48 887 804 290
E-mail: info@nuffrespekt.com
Quick Step-by-Step Guide:
ATTENTION: NON-EU RETURNS (e.g., UK, USA, Canada, Australia)
For returns from outside the European Union, the package MUST be sent with all customs duties, taxes, and other import fees paid upfront (DDP – Delivered Duty Paid). If your local postal operator does not offer a DDP shipping option, the Buyer should use a professional courier service that does (e.g., DHL, UPS, FedEx, DPD).
Simply marking the package as "Return Goods" or "Returned Merchandise" does not guarantee exemption from customs duties or proper EU import clearance. The Buyer is entirely responsible for correctly preparing the shipment and completing all customs formalities.
Please note: The Store will not accept packages that require payment of customs or tax duties upon delivery, nor do we take responsibility for parcels held or returned by customs due to improper clearance.
1. EXCHANGE (SIZE, COLOR, MODEL)
You can exchange an item within 14 days of receipt. Contact us at info@nuffrespekt.com or use our online form to reserve the new size. For international exchanges, the customer is responsible for shipping costs both ways.
2. RETURNS (RIGHT TO CANCEL)
You have 14 calendar days to cancel your purchase without giving a reason. The easiest way to process your return is by using our online automated system (button below). You may inspect and try on the product only to the extent necessary to establish its nature, characteristics and functioning, as you would in a physical retail store. Any use beyond that may result in a reduction of the refund reflecting the diminished value of the goods. The Store will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by the Store. The reimbursement will be made no later than 14 days after receiving your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or proof that you have sent them back, whichever comes first. The direct cost of returning the goods is borne by the Customer.
3. FAULTY ITEMS / COMPLAINTS
If you receive a faulty product, contact us via email with a photo. According to EU law, we first offer repair or replacement. If the complaint is accepted, we also cover the reasonable costs of shipping related to the complaint.